Cancellation of bookings for elephant interaction will only be accepted up to 16h00 the afternoon prior to the booking. 50% cancellation fee will be charged for cancellations made after this time. 100% cancellation fee will be charged for a ‘no show’.
A 100% cancellation fee will be charged for late arrivals that are unable to participate
Management reserves the right to cancel an elephant interaction at any time should it become necessary due to security and/or safety risk, or if weather conditions do not allow interaction to continue, or if it is felt that the well being of the animals or the safety of the guests is being jeopardized. In this case full refunds will be applicable.
In the event of a late cancellation, the booking may be transferred to another guest, in which case no cancellation fee will be charged.
As we are dealing with animals in a wild environment, programs, availability and confirmations are all subject to factors which are beyond our control.
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